Terms and Conditions

Please read and make sure you fully understand these policies prior to making a payment.

CHARGEBACKS

If we receive a chargeback or payment dispute from your credit card company or bank (i.e. PayPal Dispute), your service and/or project will be immediately suspended without notice.
 
A $150 chargeback fee, plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done.
 
Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge is fraud, and is never an appropriate or legal means of obtaining a refund.

REFUND & CANCELLATION POLICY

Graphic & Web Design

Payments for custom design projects may be made in increments as a courtesy to you.
Incremental payments must be arranged in advance.
Once a payment or deposit is made, it is non-refundable.
If a project is cancelled or postponed, all monies paid are retained by Scott Norton Design and, if applicable, a “kill fee” for all work completed beyond what was already paid for shall be paid by the client.

Web Publishing

Payments for custom web publishing projects may be made in increments as a courtesy to you.
Incremental payments must be arranged in advance.
Once a payment or deposit is made, it is non-refundable.
If a project is cancelled or postponed, all monies paid are retained by Scott Norton Design and if applicable, a “kill fee” for all work completed beyond what was already paid for shall be paid by the client.

Search Engine Optimization, Internet Marketing and
Social Media Optimization

Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable. Scott Norton Design does not issue pro rata refunds for fees paid in advance.
Once a payment or deposit is made, it is non-refundable.
 
Setup fees are nonrefundable.
They are applied to costs immediately incurred in initiating services.
 
If a project is cancelled or postponed, all monies paid are retained and, if applicable, a “kill fee” for all work completed beyond what was already paid for shall be paid by the client.

Website Hosting

Hosting accounts are set up at the time of order and are allotted a specific amount of server resources according to the plan purchased.
 
Payments for past months web hosting are non-refundable.
Even if you did not make use of the hosting account, payment for those services is still due. 
 
Please be advised that hosting accounts are not canceled until written notice is received from you in the form of an email or physical letter; or 15 days after due date of payment not received.
 
If you paid for your hosting account for 6 or 12 months ahead and cancel service before your plan’s expiration date, a refund may be given for the months not yet elapsed, but is not guaranteed.
 
For example, if you received free products and/or services with your hosting plan purchase, the value of the free items will be deducted from the refund amount.

Returns

This Return Policy applies to custom printed products purchased via
SHOP.SCOTTNORTONDESIGN.COM
(https://www.scottnortondesign.com/shop)

Damaged / Defective Items

Any claims for misprinted/damaged/defective items must be submitted within 30 days. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Please report damaged item(s) by emailing returns@scottnortondesign.com – Be sure to include

  • Order number
  • Customer contact information
  • Image(s) of the damaged item(s)

We will follow up with instructions on how to return the order.

Unfortunately, because items are produced on demand, we cannot issue refunds in cases of customer error such as ordering the wrong size, etc. Please be sure to check options carefully when placing your order. Each item is created to the specifications you select in the order process.

Wrong Address

If your order is placed using address information considered insufficient by the courier and is returned to our fulfillment facility then you will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

If you gave us the correct address and we sent it to the wrong one then we’ll send you a replacement order at our expense.

Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve the right to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.